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Frequently Asked Questions

OUR TREEHOUSES

All 85 rooms are located in the gardens of the resort with a tropical garden view.

Standard Treetop rooms border the road separating the gardens from the beach property of the hotel. Deluxe Treetop are located further into the gardens and along the Royal Palm Preserve. The rooms themselves and all amenities are the same. All treetop rooms accommodate a maximum of two adults. Space does not allow adding a rollaway bed.

Sunset at the Palms offers 3 One Bedroom Treetop Suites. These two level suites have a lounge with two daybeds, TV, large veranda and a full bath on the ground floor. The second level, accessed by a staircase containing about 12 steps, offers a master bedroom with a king size bed, TV, desk, a large balcony and another full bathroom. The suites include the additional amenity of the Club Mobay Departure Lounge with complimentary snacks and beverages, and fast tracking through immigration and security for your flight home. One bedroom Treetop Suites accommodate a maximum of 4 adults.

While the resort cannot guarantee requests, we try our very best to accommodate all special room requests.

Most of the treehouses at Sunset at the Palms have king-size beds, but we do have a very limited number of rooms with two double beds. Please request this type of bedding as soon as your reservation is confirmed and we will do our best to accommodate this request.

Our treehouse-style Standard and Deluxe accommodations are about 8 feet above the ground and are accessed by a staircase containing 10-12 steps. Our One Bedroom Treetop Suites have four steps into the suite and a stair case of 12 steps leading to the second floor master bedroom.

Sunset at the Palms is an ADULTS ONLY resort.

Sunset at the Palms accepts adult guests aged 18 and above.

No, currently this resort does not offer handicap accessible rooms.

The resort offers a 3pm check-in, however if rooms are ready before this time, guests will have access at no extra charge. Check-out time is 11:00am. Late check-out will be accommodated at a nominal fee and is based on availability.

OUR AMENITIES

Sunset at the Palms is an all-inclusive resort and offers the following – Air-conditioned accommodations in an intimate “treehouse-style” guestroom with private balcony, all meals with a choice of buffet dining, beach grill and a la carte restaurants, beverages and cocktails at any of the three bars plus swim-up bar, private Beach Bar & Grill amenities, including beach bar service, a variety of non-motorized water sports, air-conditioned fitness center, daytime activities and evening entertainment including live reggae music several evenings each week, complimentary WIFI in most public areas and guestrooms, weekly cocktail party hosted by resort management and staff, coffee bar, nightly turn down service, premium bar offerings, Club Mobay VIP Arrival Service – the service includes a Club MoBay representative who greets you at the end of the jetway and fast tracks you through the Jamaican immigration and customs process saving you valuable vacation time. The Club MoBay representative also assists you with luggage retrieval and shows you to the Arrival Lounge where you can enjoy complimentary beverages, snacks and Wifi while waiting for your ground transportation.

The property of Sunset at the Palms has two sections. All the treehouses are located in the garden section. Our property is bisected by the road leading to Negril and we also have 5 acres of beachfront property within a 2-minute walk from the lobby. Our friendly crossing guards stop the traffic and assist our guests safely across to enjoy our private beach bar, grill and pristine white sand and warm water. Loungers, towels, restrooms and showers are all provided.

Yes – Sunset at the Palms invites our guests to check-in online from the comfort of your home or office at least 24 hours prior to arrival. Pre-check-in allows our guests take advantage of the following opportunities
<ul>
<li>Priority Check-In &amp; Room Assignment</li>
<li>10% discount on Spa treatments</li>
<li>Pre-booking of excursions and tours</li>
<li>Arrangements for special occasions.</li>
<li>Go to: https://www.thepalmsjamaica.com/check-in/</li>
</ul>

Complimentary WIFI is available in all rooms and most public areas around the resort.

All guests are assigned a Personal Sunset concierge upon check-in. Your Personal Concierge is your go-to person for assistance with making dinner reservations, arranging special occasions, booking excursion or assistance with any challenge you may encounter while on property.

In keeping with the laidback vibe of Sunset at the Palms, our evening entertainment is also low-key. In our Irie Martini bar, Paul, our very popular “piano-man” serenades our guests with a variety of favorites and encourages sing alongs several evenings a week. Other evenings include performances by a reggae band, DJ’s for some dancing and, depending on the guests, you might even find some karaoke. For more active, late night entertainment, guests are encouraged to try Margaritaville or other nearby night clubs.

FOOD AND BEVERAGE OFFERINGS

The resort has 5 restaurants and 3 bars.

Go to: <a href=”https://www.thepalmsjamaica.com/dine/”>https://www.thepalmsjamaica.com/dine/</a>

Room Service is available from 7am to 9 pm daily.  Menu choices are from the menus offered in the Palm Grove Buffet dining room for that day and can be obtained by calling the concierge.  Room service food is part of our all-inclusive, however there is a service charge for delivery of US15.00 per delivery.

Although most of our guests tend to retire early, we do have light sandwiches and desserts available until 1:00 AM.

OPTIONS

Yes – our Spa, Ginger Lily is open every day from 9:00am – 5:00pm.  Spa services are not part of the All-inclusive package. Go to<u>: <a href=”https://www.thepalmsjamaica.com/spa/”>https://www.thepalmsjamaica.com/spa/</a></u>

Sunset at the Palms does not include the airport transfers in our packages.  Most tour operators do include the airport transfers in the package pricing.  Guests can book private, direct transfers which go directly to Sunset at the Palms without stopping at other hotels on our website at: <a href=”https://www.thepalmsjamaica.com/shop/”><u>https://www.thepalmsjamaica.com/shop/</u></a>

Yes – Your Personal concierge can help set up catamaran cruises, snorkeling trips, shopping and Rick’s Café excursions, YS Falls and the Black River Safari day trips and much more. You can view our offerings and book online at <a href=”https://www.thepalmsjamaica.com/shop/”>https://www.thepalmsjamaica.com/shop/</a>

Yes we do! At Sunset at the Palms, there are stunning wedding venues for every taste including Private Beach, Tropical Gardens and Garden Gazebo. Whether it’s a romantic, private ceremony for the two of you or you want to celebrate with friends and family, we can accommodate groups of most sizes. Our wedding concierge will work with you to curate the perfect wedding, starting with finding the perfect setting for you to start your new life together. Select from a range of <a href=”http://sunsetresorts.eweddingcalendar.com/calendar/weddingPackagesEdit/optId/180/”>Wedding Ceremony Packages</a> including minister’s fee, bridal bouquet, grooms boutonniere, sparkling wine and wedding cake. Receptions and dinners for larger events can be arranged. Honeymoon packages are also available. More information can be found at https://www.thepalmsjamaica.com/all-inclusive-weddings/

MISCELLANEOUS

We recommend that you bring sunscreen.  We are set amidst tropical gardens and while we spray for insects daily, insect repellant is a good idea.  If you want to have daily use of an inflatable flotation device, we recommend that you bring your own.  Many guests do leave them behind for the use of all, however not in quantity for all guests.

Casual resort attire including shorts and sundresses is recommended. We ask that coverups be worn for daytime dining.  Elegant resort attire(shirts and dressy shorts or pants for men and sundresses or dressy pant outfits) is requested for the Lotus Leaf Restaurant and Chef’s Showcase dining experiences

Sunset at the Palms accepts all major international credit cards – VISA, MASTERCARD, AMERICAN EXPRESS &amp; DISCOVER. In addition, all locally issued debit &amp; credit cards are accepted. (<strong>The resort does not accept Diners Club</strong>)

Sunset at the Palms does have a small gift shop in the lobby area offering  snacks, sunscreen, insect repellant and other toiletries, as well as a variety of clothing an              ~A`

Sunset at the Palms has cashier services for changing the currency of your home country into Jamaica dollars.  There is not an ATM located at the hotel, but one is found a short cab ride away and transportation to the ATM can be arranged with your Personal Concierge.

All 85 rooms at Sunset at the Palms are non-smoking. There is a designated smoking area.  Smoking, including vaping,  outside of the designated area is strictly prohibited. (Kindly note that the possession or smoking of marijuana is illegal except in registered facilities)

As of April, 2022, the government of Jamaica has lifted all testing requirements to enter Jamaica.  The wearing of masks is no longer mandatory, but guests are certainly encouraged to do so if it makes them more comfortable.  The same applies to our staff.  Hand sanitizers are located around the property and the frequent washing of hands is still encouraged.  We continue our high standards of cleaning and hygiene around the property and our unique treehouse layout provides natural social distancing.