Dear Valued Guest
Sunset at the Palms is grateful that you have chosen us as your vacation destination in 2020. We are very much looking forward to welcoming you to our island home.
The airports of Jamaica will re-open for international visitors on June 15, 2020. As part of Jamaica’s response to the ongoing COVID-19 pandemic, all visitors must complete the Non Resident Online Application prior to arrival. All visitors must complete the Travel Authorisation Form prior to traveling and it will be requested by the airline agent at check-in, or when boarding your flight.
Residents of Florida, Texas, New York and Arizona are now required to have a COVID-19 test within 7 days of their arrival in Jamaica and must upload the results to the Travel Authorization form found at visitjamaica.com
We are working diligently on our enhanced health and safety protocols and these are now available on our website. In the meantime, we are sourcing the additional supplies needed and preparing the training regimens for our staff.
To be totally prepared to welcome you, Sunset at the Palms will not be accepting any new arrivals until July 9, 2020.
We encourage you to keep dreaming of traveling and to reschedule when you can enjoy your holiday to the fullest.
Sr. VP Sales and Marketing
Sunset at the Palms
To our valued guests, both past and future:
Don’t we all wish we had a magic wand we could wave to make the COVID-19 virus disappear? While the world is on “pause,” we worked with hospitality and government officials to develop a comprehensive set of new procedures and protocols that will help keep everyone – our guests and our staff – safer and healthier.
At Sunset at the Palms, we’re all about “Sensory Magic,” and now is no different. When you visit our resort, you’ll be able to see, smell and feel the changes we’ve made to keep you more comfortable, both physically and mentally.
We also want to remind you that Sunset at the Palms is a different type of resort, and some of the characteristics that help set us apart may also give you additional peace of mind.
We’re a small property – just 85 treehouse-style rooms – so it never feels crowded. There are no elevators and no busy nightclubs. And we’re surrounded by nature, with guest rooms spread throughout a beautiful jungle garden. Your closest neighbor might just be a hummingbird! Even our beach, where you can go to watch a beautiful and calming sunset, has plenty of space for the number of guests who consider us their home away from home.
We know you’re drawn to Jamaica because you want to relax. You want to escape the pressures of daily life, and those stressors have truly multiplied in the past few months. We want you to enjoy a worry-free vacation, so we’ve put dozens of new protocols in place and we’re eager to share them with you.
A complete list of enhancements is available in the document below and we encourage you to ask us questions before and during your visit – but these are some highlights:
We’re committed to your overall good health, so you’ll also find menu additions designed to enhance your immune system. Jamaicans have long known the benefits of natural ingredients such as lemongrass and ginger, for example, so take a tip from the islanders and try some of these local remedies while you’re here!
So, there you have it: We’re turning up the Sensory Magic, right down to taste. You might call our new program Sensory Magic 2.0, and we think you’ll appreciate it as much as we appreciate you, our valued guests.
There’s one part of the magic – the feeling part – that was hard for us to wrap our heads around, but it’s the right thing to do and it’s an important change. In the past, guests were greeted with a smile as warm as the Jamaican sun and a hearty handshake. They generally left with a hug, which is also how we welcomed them back as return guests.
In this new era, guests will still be greeted by our warm smiles, but we’re doing something different with our hands. You’ll see us put one hand to our heart in a simple but meaningful gesture that lets you know we’re welcoming you with Heartfelt Hospitality. It’s our new way of telling you how much we love our guests while remaining committed to our top priority: Keeping you, our staff and our beautiful island home safe and healthy.
We look forward to welcoming you to Sunset at the Palms when the time is right for you to travel!